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CMS Plan Provider Newsletters Available

Click here to review the update CMS Plan Provider Newsletter – Spring 2018.

Provider Satisfaction Surveys-March 19, 2018

As providers in the CMS Plan Network your feedback is vital to the success of our program. 

Recently all providers were sent satisfaction survey requests by the Institute for Child Health Policy (ICHP). We encourage you to take this opportunity to participate by taking 3-5 minutes to complete this survey.  Instructions and more information can be found by clicking here Provider Survey Cover Letter and Information 2018. Please have your specific survey ID handy.

Letter from Celeste Philip, Surgeon General and Secretary of the Florida Department of Health-February 1, 2018.

Please click on this link Florida Surgeon General Influenza Letter January 31, 2018 to view the letter related to influenza that was sent to health care and health insurance providers on Wednesday, January 31, 2018.

eInfosource Provider Portal update-January 23rd, 2018

New System Feature for Precertification Request Upload Attachments (Effective 12/15/17)

Precertification requests can now be submitted in a more efficient manner by uploaded supporting clinical documentation instead of faxing. Providers now have a more efficient workflow for precertification requests by utilizing the upload attachment feature on the Precertication details screen. Refer to the Training Manual in the Help Menu to obtain additional instructions on how to use this feature.

eINFOsource Training Opportunities

MED3OOO will host a series of WebEx training sessions on the use of the eINFOsource web portal. The McKesson CWS Provider Portal Manual is available for use in training participation and review. Additional updated information is located here: CMS Letter for eINFOsource July-September 2018. In order to participate please go to to register. MED3OOO may be reached by phone at (800) 664-0146 or

Dates and Times Available for Initial Provider Training:

Date Time Session Number
Monday, June 18 3 p.m. CST 592 571 038
Monday, July 23 3 p.m. CST 599 313-565
Monday, August 20 3 p.m. CST 598 459 534
Monday, September 24 3 p.m. CST 597 939 372

CMS Plan Statewide Transportation Transition

Effective December 1, 2017 CMS Plan will utilize Access2Care for transportation for all CMS Plan MMA (Title 19) members.  CMS Plan Florida KidCare (Title 21) members residing in AHCA regions 8-11 will continue to use Logisticare for their transportation needs.  For transportation questions and scheduling, families should call Access2Care at 866-411-8920.

Update on Provider Payment Options

The following has been posted on the Med3000 provider portal on October 27th, 2017:

In July, providers were sent letters indicating that CMS and MED3000 are partnering with Change Healthcare and ECHO Health to provide more options for electronic delivery of payments.  These new options will be available starting with payments dated October 28th and after.  Please note that providers who are currently accepting Virtual Card payments from ECHO Health for other payers will begin receiving Virtual Card payments for their CMS claims.  Providers are enrolled for EFT payments through Change Healthcare or ECHO Health EFT networks will continue to receive payments via EFT.  All other providers will continue to receive paper checks.  Providers can change their method of payment preference by contacting ECHO Health at 844-586-7463.  Providers can log into to access detailed information for each payment transaction.

CDC Health Advisory

The following has been posted via the CDC Health Alert Network on October 24,2017:

Advice for Health Care Providers Treating Patients in or Recently Returned from Hurricane-Affected Areas, Including Puerto Rico and the US Virgin Islands

Please click this link for more information: CDC Advice for Health Care Providers 20171024

One Day Payment Delay

The following update is as of Wednesday, September 28th:

CMS has advised that there will be a one day delay in releasing this week’s payments. EFTs that would normally post Friday will not post until Monday. Please refer to Med3000’s Provider Portal for additional information.

CMS Payment Schedules Due to Hurricane Irma

The following update is as of Monday, September 11th:

At CMS’s request Med3000 is updating their provider portal to include the message below regarding the payment schedule for this week.

UPDATE to Payment Schedule Delay due to Hurricane Irma – Please be advised that there will be a delay in the payment schedule for the week of September 11th due to Hurricane Irma.  Payments that would normally post via EFT on Friday, September 15, 2017 will post on Wednesday, September 20, 2017.  Paper checks will go in the mail one business day later as well. Providers are encouraged to check back for additional updates regarding this matter.

Hurricane Irma and Medicaid Eligibility

The following updates are as of Sunday, September 10th:

  1. This evening, the Medicaid enrollment broker will be switching their phone lines to Pittsburgh and only taking urgent calls.  Medicaid will not be processing plan changes or good cause requests at this time. As discussed during our 9/8/17 phone call, only urgent issues related to Hurricane Irma will be sent via PNV for follow-up by managed care plans.
  2. For in-state and out-of-state providers, our Agency Hurricane Irma website has been updated with information on how Medicaid providers not known to our system can check for recipient eligibility.  You can find that information at under the section titled “Information for Medicaid Providers”.  For your convenience, I’ve also attached so that you may share with your call centers.

Vaccines for Children (VFC)

CMS Plan Title 19 (Medicaid) members are eligible to receive vaccines through the Vaccines for Children (VFC) program. VFC vaccines should be used for all CMS Plan Title 19 members. (NOTE: VFC vaccines should NOT be used for Title 21 [CHIP] members). You may request an enrollment packet by faxing a request to the VFC program at (850) 245-4734 and providing the following information:

  • Your practice name and mailing address, contact person, phone and fax numbers, and email address

For more information, visit the VFC webpage or Please call (800) 483-2543 or email if you have any questions.

Direct Messaging Service (DMS)

Ped-I-Care encourages our contracted providers to review the benefits of connecting to AHCA’s Florida Health Information Exchange (HIE) and to participate in their Direct Messaging Service (DMS) (formerly referred to as Direct Secure Messaging (DSM).

The Florida HIE Direct Messaging service provides health care organization and providers with a way to securely send health information over the internet. This service allows for simple, HIPAA-compliant, encrypted transmission of Protected Health Information. Orders, records, results, and any other documents can be easily and securely transmitted.

Further information can be found here:

FDA Alert: Blood Lead Testing

From the CDC: “On May 17, 2017, the U.S. Food and Drug Administration (FDA) issued a safety communication warning about the use of Magellan Diagnostics’ LeadCare® analyzers with venous blood samples because they might result in falsely low test results. FDA is now advising that Magellan Diagnostics’ LeadCare® analyzers should no longer be used with venous blood samples. The safety alert does not apply to capillary blood lead test results collected by fingerstick or heelstick. Click here to review the announcement, ‘FDA Warns Against Using Magellan Diagnostics LeadCare Products.’”

The recommendations are also discussed in Pediatric News, in a May 17, 2017 posting at

July Payments Delayed

Due to the state’s fiscal year end, CMS Plan will not process and release checks the week of June 26th. The next payment batch will be released the week of July 3rd with EFT payments expected to post on Monday, July 10th.

Change to Claims Appeal Process

Effective July 1, 2017, CMS Plan and Ped-I-Care are implementing changes to the claims appeal process. The changes relate to prior authorization requirements relative to payment for services. Please see the Change to Claims Appeal Process – Effective July 1 2017 document for a full description of this change. As a reminder, Ped-I-Care has produced a series of short videos for providers, including one on preventing claims denials. The videos may be found on the Provider Videos page of our website.

Closing of CMS Plan North Central Region Enrollment Center

Effective December 1, the CMS Plan North Central Region enrollment center, which has been in operation for the past 10 years, has closed. New referrals for CMS Plan on the potentially eligible list in the MED3OOO system are now handled by the CMSMA Call Center. The new phone number for referrals is (855) 901-5390; fax is (850) 488-3813. Local office walk-ins, call-ins, or emergency screenings for enrollment are still available; however the majority of all screenings for initial eligibility will be handled through the call center. No changes have been made to how attestations are forwarded and handled.

Reminder: Fraud, Waste, and Abuse Training Requirement

Your organization is responsible for understanding regulatory provisions regarding Fraud, Waste, and Abuse (FWA), as required by your contract with Ped-I-Care, by the Agency for Health Care Administration (AHCA), and by the Centers for Medicare and Medicaid Services (CMMS), in accordance with 42 CFR 422.503, as amended. Completing one of items listed below will ensure compliance with this requirement:

  • Ped-I-Care’s Fraud, Waste, and Abuse Training (available at;
  • Training equivalent to Ped-I-Care’s Fraud, Waste, and Abuse Training that meets the requirements outlined in the Medicare Managed Care Manual Chapter 21 – Compliance Program Guidelines and/or Prescriptions Drug Benefit Manual Chapter 9 – Compliance Program Guidelines; or
  • Fraud, Waste, and Abuse Certification (by enrollment into Parts A or B of the Medicare program) or accreditation as a supplier or DMEPOS by a first tier, downstream, or related entity.

Your organization must be able to provide evidence (including logs/certifications) that training has been conducted as required.

Please review the The Deficit Reduction Act of 2005 and UF COM Policy and a summary flier on How to Report Medicaid Fraud Waste or Abuse.

Zika Letter to Clinicians

Dr. Celeste Philip, Surgeon General and Secretary, released a letter to physicians regarding Zika in Florida. Click here to review the July 20, 2016 communication.

CMS Plan Provider Newsletters Available

Click here to review the CMS Plan Provider Newsletter – Summer 2016.

Click here to review the CMS Plan Provider Newsletter-April 2016.

Vaccine Information Statement Update: Pneumococcal Conjugate and Multiple Vaccines

The Florida Department of Health, Immunization Section, would like to share the Centers for Disease Control and Prevention (CDC) updated Vaccine Information Statements (VIS) for pneumococcal conjugate vaccine (PCV13) and multiple vaccines (DTaP, Hib, hepatitis B, polio, PCV13) released on November 5, 2015.

All previous versions/editions of the pneumococcal conjugate and multiple vaccines VISs should be discarded. You must use the updated version/edition immediately. These two VISs reflect the latest recommendations and format are available at: and

The VISs are also available in a variety of translations. You may find these translations at: These are coordinated by the Immunization Action Coalition (IAC), through a cooperative agreement with CDC.

The Florida SHOTS system displays/provides an option to print the most current VIS for participants, so this transition should be seamless. We encourage ALL providers to regularly check the VIS being distributed by their staff. Check for the current versions at:

Please distribute this important information to colleagues, members, coalitions, and partners who provide or have an interest in immunizations. If you have any questions regarding vaccine recommendations, please feel free to contact Dearline Thomas-Brown, MPH, BSN, RN at 850-245-4342, ext. 2384 or

Ped-I-Care Contracts with Concordia Behavioral Health

As of November 1, 2015, Concordia Behavioral Health will manage Ped-I-Care’s behavioral health network development, member services, and utilization management for this important category of care. Children’s Medical Services (CMS) Nurse Care Coordinators (NCCs) and social workers in the area offices will still be handling care coordination for members. Concordia has contact information for staff members in each of these offices. The provider phone number for Concordia is (877) 698-7789. Click here to access letters sent to Ped-I-Care providers regarding this change.

Notes about Provider Portal Training:

  • Training will last between 30 minutes and an hour depending on length of question and answer sessions.
  • All Web Ex presentations are the same, you only need to attend one.
  • After Provider Portal Training is completed, a login request form will be sent to the e-mail address provided when you register for the webinar.

CMS Managed Care Plan Provider Alert:
Update on Medical Supplies, Enteral Products, and Cochlear Implants

Thank you for continuing to provide services to our CMS Managed Care Plan (CMS Plan) Title 19 and Title 21 enrollees. Below please find clarification on the reimbursement of medical supplies with non-classified procedure codes, enteral products and cochlear implants:

  • Wheelchair and DME Medical Supply Non-Classified code(s), and/or codes without fees, and/or non-covered medically necessary benefits will pay at 87% of the Manufacturer’s Suggested Retail Price (MSRP).
  • Enteral Products will pay the lesser of billed charges or invoice plus 15%.
  • Cochlear Implants will pay the lesser of the amount billed or the Florida Medicaid maximum fee, currently $30,135.00.

Our CMS Plan Utilization Departments will review each non-priced item request and confirm that the Medicaid Fee Schedule does not contain a payable code for the requested item. The pricing methodology is effective for date of payment September 3, 2015 and forward.

  • For more information regarding claims and billing, contact our third party administrator: MED3OOO at (800) 664-0146.
  • For more information regarding provider contracts and provider relations, contact us at (866) 376-2456.

New Functionality Added to eINFOsource

Primary care providers now have the ability to generate a roster of their members. The link to the roster may be found on the eINFOsource Provider home page on the right navigation bar under “Manage Patients.” The link is called “View Member List.”

Provider and Member Satisfaction Reports

Click here to view the 2014 – 2015 Provider Satisfaction Report or the 2014 – 2015 Member Satisfaction Report.

Health Care Transition Training

October 21, 2014 – The American Academy of Pediatrics, American Academy of Family Physicians, and American College of Physicians recommend transition planning as a standard of care for all adolescents. Health Care Transition Training for Health Care Professionals will equip you with the knowledge and tools you need to facilitate smooth transition for every patient, including those with special health care needs. Click here for more information on Health Care Transition Training available for health care professionals.

Ebola Alert for Providers

October 9, 2014 – Florida’s Agency for Health Care Administration (AHCA) released a statement to providers and health plans in the state of Florida regarding Ebola and standard reporting procedures for communicable diseases in the state of Florida. As noted in the letter, “Much of this information has already been delivered to individual providers (physicians, laboratories, hospitals, etc.) by the Florida Department of Health.  It is our intent to keep our Agency partners informed and encourage the dissemination of this information as broadly as you deem appropriate.”

AHCA’s list of resources for providers includes those from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and the Florida Department of Health:

Centers for Disease Control and Prevention:

Signs and Symptoms, Transmission, Prevention, Information for Health Care Workers, One Page Fact Sheet 

World Health Organization: 

Protective Measures for General PublicProtective Measures for Medical Staff

Florida Department of Health: 

Ebola Overview (Video), Ebola Guidance Flyer (English/Spanish)

The following sources, taken from the Florida Department of Health, provide information regarding health care provider reporting guidelines for communicable diseases.

Health Care Practitioner Reporting Guidelines • List of Reportable Diseases/Conditions in Florida • Practitioner Disease Report Form

Additionally, DOH Letter 7-1-14 from the Florida Department of Health informs providers of the most recent changes to regulations pertaining to the reporting of communicable diseases in Florida. AHCA has asked that health organizations disseminate this information to healthcare providers and others. AHCA will continue to issue updates as appropriate.


Please make sure all Ped-I-Care patients have their CHCUPs according to the AAP’s periodicity schedule.


PCPs refer to in-network specialty providers for services needed by the child; specialists may also make referrals to other specialists. It is not necessary to obtain a referral number from the third-party administrator; however many specialists do require a referral or consultation request from the requesting provider. This does NOT eliminate the requirement for authorizations to be obtained for services and procedures that require a prior authorization. Information regarding these processes and forms are contained within the Utilization Management section of our provider manuals, listed above.


For dates of service after August 1, 2013, in order to view Ped-I-Care member eligibility, submit authorization and referral requests, and view claims status providers will be required to access this information using a new portal. The new provider portal is referred to as CMS-Kids and is accessed at All authorization requests for services to be provided after August 1, 2013 for Ped-I-Care members must be entered in the new CMS-Kids portal. If you need to request a retroactive authorization for services that were provided to a T21 member prior to August 1, 2013 please do so by calling the MED3OOO authorization request line at (800) 492-9634. Additionally, you may continue to submit all authorizations via phone [(800) 492-9634] and fax [(866) 256-2015].

If you have not already requested and received a CMS-Kids portal login, please attempt to use your existing Ped-I-Care login when signing into the CMS-Kids portal. Wherever possible those logins remained the same. If you have difficulty logging in and need a new login assigned, or if you would like Webex training on how to navigate within the new portal, please contact the MED3OOO Customer Service line at (800) 664-0146. The former Help Desk phone number, (866) 703-1444, is no longer a valid number at which to make these requests.

Please note that you will receive two separate reimbursements for claims that include a date span of both pre- and post-August 1, 2013.

All Title 21 members have new Member IDs. We are no longer using social security numbers to identify our Title 21 members, and all Ped-I-Care members will receive new Member ID cards that reflect their Florida Healthy Kids ID. Please be aware that you should no longer search for members using their social security number, but rather by using a combination of their first name, last name, and date of birth.

Medicaid Alert Regarding State Licensure for Health Care Clinics

State licensing laws requires that health care clinics, unless specifically exempt from the requirement, be licensed by the Agency pursuant to Chapter 400, Part X, Florida Statutes. The statute defines a clinic as “an entity at which health care services are provided to individuals and which tenders charges for reimbursement for such services, including a mobile clinic and a portable equipment provider.” It is the responsibility of the provider to know if their clinic is required to be licensed. It is improper to operate without a health care clinic license when one is required by law.

For more information about whether a license is required or whether you qualify for an exemption, visit the Agency’s website. Specific exemptions can be found by viewing the Health Care Clinic Act” link on the website; specifically chapter 400.9905, 4(a)-(n), F.S.

The Agency is increasing efforts to ensure compliance with these provisions of law and encourages all Medicaid providers to review the law and take appropriate action to assure compliance. Failure to comply with the licensure requirements may result in sanctions as well as recovery of any overpayments. The Agency’s licensing Division of Health Quality Assurance (HQA), also monitors compliance and take action for unlicensed activity as appropriate.

Questions specific to the increased compliance efforts by HQA may be directed to the Health Care Clinic Unit via email at or by phone at (850) 412-4404.

For more information on the Medicaid program and Medicaid policies, contact your local Medicaid area office. Additionally, information about self audits and other compliance-related issues may be found on the Agency’s website, including the Medicaid Fraud and Abuse link and the Medicaid Training e-Library.

Lead Testing

Performing a blood test for lead levels is a Federal and State requirement at specific intervals during the Child Health Check-Up (CHCUP). Ped-I-Care Title 19 Medicaid Reform children are covered by the same federal and state requirements as other Medicaid children.

The federal regulation as referenced in the Child Health Check-Up Coverage and Limitations Handbook, October 2003, pages 2-13 and 2-14, and pages 3-6, requires that all Medicaid children receive a screening blood lead test at the ages of 12 months and 24 months, and between the ages of 36 months and 72 months if they have not been previously screened for lead poisoning. When you order the blood lead test, it needs to be documented in the medical record. The result of the test also needs to be documented.

To meet the Medicaid requirement a blood test must be done. Performing a risk assessment alone does not meet this requirement. Whether you draw the blood in your office or you send the member to the lab, your office should report the additional ICD-9 code V82.5 for the blood lead screening test.

The Child Health Check-Up Coverage and Limitations Handbook can be accessed by visiting Click on Public Information for Providers, Provider Support, then Provider Handbooks, and select the Child Health Check-Up Handbook.

If you have any questions or need a list of members assigned to your practice that are under 3 years old, please feel free to contact us at (866) 376-2456.

Compliance Training and Support

Prevention of Fraud and Abuse Training is freely available to all providers, and we encourage those in our network (along with their staff) to complete it.


Informed Consent for Psychotherapeutic Medications

As of July 18, 2011, regulations involving informed consent for psychotherapeutic medications became effective. Florida statute 409.912(51) calls for a new informed consent form for every new prescription for medications in this class. Ped-I-Care asks all physicians in its network to additionally inform the child’s primary care provider of prescribed medications and any changes along with adverse effects, the progress with therapies and case management, hospitalizations, and recommendations. Sharing this information with PCPs and others involved in coordinating care for the member is not a violation of HIPAA or confidentiality regulations. In addition, there should be communication with other involved professionals responsible for coordinating care, including the Children’s Medical Services (CMS) staff assigned to the member. Please click here to access the full memo from Ped-I-Care’s Behavioral Health Consultant Dr. Martin Lazoritz.

Health Care Alerts & Provider Alerts Messages

Florida Medicaid enabled dual capability of 4010 and 5010 X12 transactions beginning July 11, 2011. The dual capability timeframe will allows providers time to make necessary changes to their Medicaid claims data. Additional information regarding X12 transaction testing with Ramp Manager and Companion Guide information can be found here.

Direct Secure Messaging (DSM)

The Florida Agency for Healthcare Administration encourages providers to use direct secure messaging (DSM), which has multiple benefits. Information on this topic, including education about DSM, may be found on the AHCA website at, or by visiting the Florida Medicaid Web Portal and searching for, ‘Direct Secure Messaging’.

Child Psychiatry Access Program – Consultation on Medication Options

The University of Florida Division of Child and Adolescent Psychiatry provides a free Child Psychiatry Access Program phone service. This helpline is to serve providers who have questions about the care of children and youth with emotional disturbances. The program allows prescribing providers access to additional consultation on medication treatment options for children with the latest psychiatric medical information to regarding the prescribing of psychotherapeutic drugs to children. Click here for details on how the program works and how you may sign up.

Important Notes for the Florida Medicaid EHR Incentive Program

The EHR Incentive Program website has recently been updated. Please look for new FAQs available under the Resource tab:

Free Online CME/CE Course on Health Care Transition

Experts at the University of Florida recently developed the Health Care Transition Training Program to help professionals prepare their adolescent  patients with chronic health conditions and disabilities (and their families) for the move from pediatric to adult health care. Through funding from Florida Health and Transition Services (FloridaHATS) – a new program located within Children’s Medical Services (CMS) – Florida physicians, nurses, dentists, social workers, and mental health counselors can take this online course and earn up to 4 CME/CE credits at no cost. The course is being offered through the Gulf Coast North Area Health Education Center (AHEC).

For more information about the course and to enroll, go to:

For more information about the course, FloridaHATS, and other Health Care Transition resources and materials, please contact Janet Hess, MPH, Project Director, at (813) 259-8604,, or David Wood, MD, MPH, CMS Medical Consultant, at (904) 244-9233,