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With a 2009 poster presentation at the Pediatric Academic Societies’ annual meeting and an article in the December 2009 Pediatrics supplement, the Ped-I-Care program gained national recognition as an industry leader. It has novel approaches to patient care, it has achieved outstanding results in several outcomes sectors, and it has statistically significant findings to support these observations. The current focus of Ped-I-Care’s research is in the area of cultural and linguistic competence in the healthcare setting. As documented below, the organization is emerging as a leader in the field.

Pediatrics Publication, 2009

Ped-I-Care’s member satisfaction scores are the highest known in the nation, among any insurance type, as documented in a 2009 article in the journal Pediatrics. Pediatrics is the leading scholarly journal in the field. At the time of publication, Ped-I-Care’s member satisfaction score was about 91%. The percentage has risen every year since, and now is approaching 97%.

Poster Presentation at PAS 2009

Research evaluating Ped-I-Care’s member services scores was presented at the 2009 Pediatric Academic Societies’ (PAS) annual meeting in Baltimore, Maryland. The PAS is a leading international, scholarly conference in the field of pediatrics, and its attendees present on state-of-the-art topics within the span of each of the subspecialties. This poster generated significant interest for its results, as Ped-I-Care’s members are far more satisfied with their health plan than anyone else in the nation.

Poster Presentation at SGEA 2012

Ped-I-Care’s submission, “Cultural Competency in the Healthcare Setting: Navigating the Now, Negotiating What’s Next” was accepted for poster presentation at the 2012 Southern Group on Educational Affairs’ (SGEA) annual meeting held in Lexington, Kentucky. The group is composed of medical educators who come from 46 southern medical schools; Ped-I-Care’s presentation will be among the first in scholarly research to address cultural competency as a professional standard. Written cultural competency plans are an emerging requirement in the health care field, especially for those receiving payment via state and/or federal funds. While many think of cultural competency as affirmative action, equal opportunity, or even “sensitivity training,” it is actually none of those. Cultural competency speaks to the heart of respect-based communication. In this presentation, participants will learn definitions of cultural competency, ways to incorporate tangible change into their organization, and implications of pending legislation as relating to both public and private health care practices.

Oral Presentation at SGEA 2013

Ped-I-Care researchers Dr. Mobeen Rathore, Heidi Saliba, and Nicole Brunner presented at the 2013 Southern Group on Educational Affairs’ annual meeting in Savannah, Georgia. The presentation, entitled, “The Need for Cultural and Linguistic Competency in Medical Education,” was well-received by attendees and served as a forerunner to future research, including a 90-minute workshop at SGEA in 2014.

Workshop at SGEA 2014

Members of the Ped-I-Care medical and executive leadership teams presented a 90-minute workshop at the 2014 SGEA conference in Miami, Florida. “Cultural & Linguistic Competence (CLC) in Healthcare: How to Write, Implement, & Evaluate Your CLC Plan” offered both didactic instruction and interactive discussion elements to provide learners with a contextual approach to navigating CLC. The first part of the workshop described and discussed the history of CLC; its meanings and implications; requirements in law, medical education, and around the world; and starting points from which to evaluate oneself and organizations relevant to performance. The second part of the workshop introduced a tool for educators, executives, and learners to plan, write, evaluate, and revise their annual CLC plans.