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Contacts & Communication

What is Ped-I-Care’s fax number?
Ped-I-Care’s fax number is 352-294-8075. Mark your fax, “ATTENTION: ” to the person you are sending it to.

What if my child’s name is spelled wrong on the member ID card? What if their birthday is wrong? Can I still use the card?
No. Please call Ped-I-Care member services if anything on the card is wrong. We will tell you how to fix this.

My child’s name has been changed. How do I change it with Ped-I-Care?
If you are a Title 21 (CHIP) member call Florida KidCare at 1-800-821-5437. This is a free call. If you don’t do this, there may be problems getting health care. If you are a Title 19/Medicaid member call your local DCF office. These phone numbers are listed below.

My address has changed. How do I change it with Ped-I-Care?
If you are a Title 21 (CHIP) member call Florida KidCare at 1-800-821-5437. This is a free call. If you don’t do this, there may be problems getting health care. If you are a Title 19/Medicaid member call your local DCF office. These phone numbers are listed below.

If I’m not happy with services for my child, who do I call?
Call us at 1-866-376-2456. This is a free call. You may also call your CMS Nurse Care Coordinator. They can help with your concerns, questions, or issues about a provider.

Someone called me about a survey. What is it for? Do I have to answer it?
Every year we have member surveys. These are handled by a group from UF. They ask for your thoughts about the services your child receives. They ask how you feel about Ped-I-Care. You do not have to take the survey. We appreciate the information we get from members. It helps us improve.

May I send Ped-I-Care an email?
We prefer to work with members by phone, fax, and mail. This is because of privacy concerns. We only communicate with members by email if the member has read the Alert for Electronic Communications and signed an Authorization for Electronic Communications. This is found on the UF Health Science Center’s Privacy Office website.

How do I contact Florida KidCare?
Florida KidCare’s phone numbers are:

Applications: 1-888-540-5437
Member Services: 1-800-821-5437

How do I contact Florida Medicaid?
F
lorida Medicaid Area Office 4:

Duval Regional Service Center
921 North Davis Street
Building A, Suite 160
Jacksonville, Florida 32209-6806

Main Line: 904-353-2100
Fax: 904-353-2198
Toll Free: 1-800-273-5880

I’m a Title 19/Medicaid member. How do I contact my DCF office?

  • Florida DCF Northeast Region at 1-904-723-2000
    For counties: Alachua, Baker, Bradford, Clay, Columbia, Dixie, Duval, Flagler, Gilchrist, Hamilton, Lafayette, Levy, Madison, Nassau, Putnam, St. Johns, Suwannee, Taylor, Union, Volusia
  • Florida DCF Central Region at 1-407-317-7000
    For counties: Brevard, Citrus, Hardee, Hernando, Highlands, Lake, Marion, Orange, Osceola, Polk, Seminole, Sumter
  • Florida DCF Northwest Region at 1-850-778-4061
    For counties: Bay, Calhoun, Escambia, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Okaloosa, Santa Rosa, Wakulla, Walton, Washington
  • Florida DCF Suncoast Region at 1-813-558-5500
    For counties: DeSoto, Manatee, Sarasota, Hillsborough, Charlotte, Collier, Glades , Henry, Lee, Pasco, Pinellas